Section: |
7.2.1 a |
Section Title: Requirements for Delivery and Post-Delivery Activities |
9100 C Clause |
Determination of Requirements Related to the Product: The organization shall determine:
requirements specified by the customer, including the requirements for delivery and post-delivery activities. NOTE: Post delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal. |
Generic Expectation |
It is expected, as part of the product realization process, that the customer will specify the requirements for the product to the seller. The specified requirements must cover the entire life cycle of the product realization process, including acquisition, development, production, test, delivery and post-delivery activities. The life cycle requirements may vary depending on the type of activity to be provided by the seller. It is expected that the seller will verify the specified requirements with the customer (AS9100 7.2.2 Review of Requirements Related to the Product) and will obtain additional requirements or clarification if the requirements are incomplete or unclear. |
Product Type: |
COTS/Standards
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Raw Material
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Build-to-Print
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Supplier Design
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Specific Expectation |
Organization (Buyer) |
AS9100 See 7.4.2 Purchasing Information |
Supplier (Seller) |
Seller will have an established process from receipt of order to fulfillment with specific steps to validate item being ordered and identification of any non-standard (non COTS) requirements including requirements for part performance, part marking, packaging, handling, certifications, etc. |
Seller will have an established process from receipt of order to fulfillment with specific steps to validate the material being ordered. |
Seller will have an established process from receipt of order to fulfillment with specific steps to validate the completeness of the design release package, including digital data. |
Seller will have an established process from receipt of order to fulfillment. |
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Seller will complete a review of the contractual documents and will compare the purchase requirements against a standard checklist of requirements for the material being purchased. The checklist will account for the life cycle of the contractual document and will make note of any special requirements specified by the customer. The checklist should contain items such as material specifications, test methods, special process requirements, part marking, packaging, handling, certifications, etc. |
Seller will complete a review of the contractual documents and the design package. Seller will verify that the design package is complete and covers the life cycle of the order fulfillment process. Seller shall be approved by their customer to handle digital data package. The review should include such items as material specifications, test methods, special process requirements, part marking, packaging, handling, certifications, etc. |
Seller will have detailed processes for the major steps in the process flow including requirements capture and traceability, trade studies, design, test planning, supplier data submittal requirement for design / qualification / quality and execution, etc. |
Prompt notification to buyer if any non-standard (non-COTS) requirements are identified and disposition of the requirements (comply, non-comply). |
Prompt notification to buyer if any requirements are missing or inability to comply with any of the requirements. |
Prompt notification to buyer if any requirements are missing or inability to comply with any of the requirements. |
Prompt notification to buyer if any requirements are missing or inability to comply with any of the requirements. |
Documentation to demonstrate conformance to expectation (what the auditor would look for) |
Organization (Buyer) |
Purchase Order and Flow down Document per 7.4.2 Purchasing Information |
Supplier (Seller) |
Documented process to fulfill the contractual document. |
Contract Review Checklist |
Contract Review Checklist |
Contract review checklist for key items (drawings received and reviewed, digital data, special processes and suppliers identified, etc) |
Contract Review Checklist |
Examples (Best Practices) |
Organization (Buyer) |
ARP 9009; ARP 9114; ARP 9107; ARP 9134 |
Supplier (Seller) |
Process map |
Metrics tracking and reporting on process compliance, performance and effectiveness |
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Capability Model assessments |